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Ha Noi
Da Nang
Nha Trang
Ho Chi Minh
(+84) 243 820 2626
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(+84) 23 6356 6357
15th floor - 249 Nguyen Van Linh Str., Thanh Khe Dist.
(+84) 25 8382 1868
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(+84) 283 820 2626
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DEKS AIR VIETNAM > News > tway > Needing assistance

Needing assistance

Posted by: twayaircms
Category: tway

Wheelchair Rental Service

As the quantity of wheelchairs available at each airport is limited, users may lend one in order of reservation.

Customers who need a wheelchair are invited to request in advance through the reservation center (0981.172.409).

  • The customer can use a wheelchair to the boarding gate of an aircraft and the wheelchair is additionally carried to the baggage space
  • We will guide you in advance to use a wheelchair from the boarding gate of an arrival place. (changeable according to the airport situation)
  • Using an electric wheelchairs requires a prior consent of the airline. Please check the exact battery capacity and whether it is permitted to carry it onboard, prepares the MSDS in accord with the Industrial Safety and Health Act, and inquire to our reservation center.
  • ※ T’way Air operates a bridge or a remote transportation vehicle (bus) for boarding. We kindly ask for your understanding on the inconvenience when a remote transportation vehicle (bus) is used.

People with visual and hearing disability

  • If you request during booking, you provide information from an airport to entry procedures and auxiliary service is provided.
  • Requesting service is possible in the case a guardian for takeover exists in the departing and arrival airport.