The mission, simply stated, is to fill a niche in this underserved business in the growing air-travel and cargo market linking Vietnam to the outside world, to work closely with its principal airlines to achieve high, and profitable, load factors on the key routes and city pairs currently in operation, and to set new standard for air service through-out Vietnam.
By utilizing the latest informational technology, by designing effective and efficient systems and by building on an executive team of experienced, highly professional personnel that combine vision, realism, financial capability, solid knowledge of aviation business as well as on-the-ground understanding of the region and markets, we aim to ensure the highest level of service and operations that are all based on the needs and wants of our airline principals and the satisfaction of the airlines’ passengers and cargo clients and customers.
A key element largely contributing to the success of our organization that not many others in the market can be geared for, is its organizational and management team. Leading this team is our head of Vietnam operation, Mr. Nguyen Quang Phong who has got 30 years of experience in airline and travel industry. He formerly held Country and then Regional Manager posts at Vietnam Airlines in different parts of the world, and at the same time, acted as a member of the Board of a leading travel agent. His Vietnam team members are also former senior executives having their service as long as 15 to 25 years in airlines and travel agents.
The year 2013 saw its business scope and size growing up to a new level and the country then becoming a world’s chosen destination for both investors and holiday makers from all parts of the world. The time came for the Group to have its own establishment in this emerging and booming tourism and aviation market.
With a clear vision of what airlines need and want in today’s unstable airline business environment, with a combination of a sound corporate structure and system and a team of knowledgeable and experienced staff members, with a strong commitment to the sustainable operation of the principal airlines and to the satisfaction of the clients and customers, and last but not least, with effective supports from the whole Group network that it has become a part of, there is no denying that Deks Air Vietnam is capable of providing a wide range of services to the need, and any need, of each and any specific airline, from government and industry relations to effective marketing, from ticketing and reservations services to airport operation, from corporate identity and brand publicity to destination promotion, from selling the airline route network to honoring the money-value revenue targets. A good and fruitful partnership is what we can do, and always strive for.