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DEKS AIR VIETNAM > News > Royal Brunei > Disability & mobility assistance

Disability & mobility assistance

Posted by: twayaircms
Category: Royal Brunei

General information

At Royal Brunei Airlines, we are committed to delivering the best comfort to our guests in any way we can that includes providing special assistance for those in need.

Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Medical Information Form for Air Travel (MEDIF) and any supporting documentations.

The airline may limit the number of guests requiring special assistance to ensure safety, technical and/or operational requirements. Please note we are only permitted to accept the following disabled/reduced mobility guests per flight:

  • Onboard our Boeing 787 aircraft, a total of 8 passengers with total immobility; or
  • Onboard our Airbus 320 aircraft, a total of 4 passengers with total immobility; and
  • Overall, not more than 20 passengers with total and reduced immobility.

To ensure our ability to provide the service, we strongly suggest to notify us of your needs at least 48 hours before your scheduled departure whenever possible. Please contact Royal Brunei GSA hotline 0908-777-738 should you require other special assistance.

Wheelchair assistance

  • All Royal Brunei Airlines aircrafts have a number of seats with moveable armrests for ease of access.
  • Unfortunately, we will not be able to seat you in emergency exit rows due to safety regulations.
  • No wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.

Please ask our cabin crew if you like any help with:

  • stowing your hand baggage
  • opening any parts of your onboard meal.
  • ※ One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.
  • ※ Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding. If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft. No additional charges will be incurred by the guests.

Travelling with assistance dogs

Assistance dogs are not permitted in the cabin and will be required to be carried in the aircraft cargo hold in accordance with all applicable legal requirements.The guide dogs shall travel as manifested cargo for countries known to prohibit the import/export of animals as checked baggage. Valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit must be provided.

Guide dogs accompanying sight/hearing impaired passengers together with containers and food, will be carried free of charge in addition to the normal free baggage allowance.

Onboard assistance

To ensure the safety of all our guests, you would need to travel with an escort or attendant (who will be seated in the adjacent seat) if you:

  • need to travel in a stretcher or incubator, or require medical attention during the flight. The escort must be able to attend to your personal and medical needs;
  • are unable to comprehend or respond properly to safety instructions;
  • are unable to assist in your own evacuation of the aircraft, including the removal a seat belt;
  • have severe hearing and vision impairments and cannot establish some means of communication with airline employees;
  • are unable to lift yourself;
  • are unable to retrieve and fit a life jacket;
  • are unable to fit an oxygen mask.